Front desk agent Needed to work in Canada by West-View Motel

Work setting

• Hotel, motel, resort

Key Responsibilities:

• Greet guests warmly and professionally upon arrival.

• Check guests in and out efficiently, verifying reservations and processing payments.

• Answer phones, emails, and in-person inquiries regarding bookings, services, and amenities.

• Maintain up-to-date knowledge of room availability, rates, and promotions.

• Resolve guest concerns or complaints promptly and courteously.

• Coordinate with housekeeping, maintenance, and other departments as needed.

• Maintain accurate records and handle confidential information securely.

• Perform administrative tasks such as filing, data entry, and report generation.

Qualifications:

• High school diploma or equivalent; hospitality training is a plus.

• Previous experience in customer service or front desk roles preferred.

• Proficiency in computer systems, including reservation software and Microsoft Office.

• Excellent verbal and written communication skills.

• Professional appearance and demeanor.

• Ability to work flexible hours, including weekends, evenings, and holidays.

Skills:

• Customer service and interpersonal skills

• Multitasking and time management

• Problem-solving abilities

• Basic math and cash handling

• Attention to detail

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Process guests’ departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Provide customer service