Job in Canada
Customer Service Agent Needed In Canada By Total framing Solution Inc
We are seeking dedicated and customer-focused individuals to join our team as Customer Service Agents. As a Customer Service Agent, you will be at the forefront of our commitment to providing outstanding service to our valued customers. You will play a pivotal role in addressing customer inquiries, resolving issues, and ensuring a positive customer experience.
Job details
- Location: 206 Pembina RoadSherwood Park, ABT8H 0L8
- Salary: 23.18 hourly / 35 hours per week
- Terms of employment Permanent employment: Full time Day
- Start date: Starts as soon as possible
- Vacancies 1
- Verified
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
7 months to less than 1 year
Key Responsibilities:
- Customer Interaction: Interact with customers via phone, email, chat, or in-person to answer inquiries, provide assistance, and address concerns.
- Issue Resolution: Effectively resolve customer issues and complaints by listening actively, understanding their needs, and providing appropriate solutions.
- Product Knowledge: Acquire and maintain in-depth knowledge of our products or services to assist customers with accurate information and recommendations.
- Order Processing: Process customer orders, including order placement, tracking, and assisting with returns or exchanges.
- Record Keeping: Maintain accurate and detailed records of customer interactions, including inquiries, complaints, and resolutions.
- Feedback Handling: Gather and relay customer feedback to relevant departments to help improve products, services, and overall customer satisfaction.
- Problem-Solving: Use critical thinking and problem-solving skills to address complex customer issues effectively.
- Customer Education: Educate customers on product features, benefits, and usage to enhance their experience and satisfaction.
Qualifications:
- Strong communication skills, both written and verbal.
- Exceptional customer service and interpersonal skills.
- Active listening and empathy for customer concerns.
- Ability to remain calm and professional in challenging situations.
- Problem-solving and conflict resolution abilities.
- Attention to detail and accuracy in record-keeping.
- Proficiency in using customer service software and tools.
Tasks
- Address customers’ complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Order office supplies and maintain inventory
- Perform general office duties
- Receive and log complaints
- Receive payments
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
How to apply
By email
totalframingacc@gmail.com
Advertised until
2023-11-05
Here are some frequently asked questions to help you gain a better understanding of this Customer service agent:
1. What Does a Customer Service Agent Do?
A customer service agent is responsible for addressing customer inquiries, resolving issues, and providing support through various communication channels, such as phone, email, chat, or in-person interactions.
2. What Skills Are Important for a Customer Service Agent?
Key skills for a customer service agent include excellent communication, problem-solving abilities, empathy, active listening, and patience. Technical skills and knowledge of the company’s products or services are also beneficial.
3. What Are the Typical Responsibilities of a Customer Service Agent?
Customer service agents handle tasks like answering customer inquiries, processing orders, resolving complaints, providing product information, and maintaining accurate records of interactions.
4. What Industries Employ Customer Service Agents?
Customer service agents can work in various industries, including retail, hospitality, healthcare, finance, telecommunications, and e-commerce, among others.
5. Do Customer Service Agents Need Specialized Training?
While formal education may not be required, many employers provide training programs to help agents understand company policies, products, and effective customer service techniques. Some positions may require specific certifications or licenses.
6. What Are the Challenges of Being a Customer Service Agent?
Challenges in this role may include dealing with upset or irate customers, handling a high volume of inquiries, and finding solutions to complex issues while maintaining professionalism.
7. How Can I Improve My Customer Service Skills?
Improving customer service skills involves continuous learning and practice. Consider seeking feedback, attending training sessions, and studying effective communication techniques.
8. What Are the Advantages of Being a Customer Service Agent?
Advantages include opportunities for career growth, skill development, the chance to interact with diverse individuals, and the satisfaction of helping customers.
9. Is Customer Service Agent a Stable Career Choice?
Yes, customer service is a stable career choice as businesses in various industries always need professionals to handle customer inquiries and ensure customer satisfaction.
10. How Is the Job Outlook for Customer Service Agents?
The job outlook for customer service agents remains positive, with opportunities available across different industries. As businesses expand and focus on customer experience, demand for skilled agents is expected to grow.
11. What Traits Make a Customer Service Agent Successful?
Successful customer service agents are empathetic, patient, adaptable, and excellent communicators. They also possess a strong work ethic and a commitment to resolving customer issues.
12. Can I Advance in My Career as a Customer Service Agent?
Yes, many customer service agents have the opportunity to advance into supervisory or management roles. Career progression often depends on performance and experience.
13. How Do I Prepare for a Customer Service Agent Interview?
Prepare by researching the company, practicing common interview questions, showcasing your communication skills, and providing examples of how you’ve handled customer service situations in the past.
